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CostCertified Careers

Customer Success Manager

Calgary, AB, Canada .
full-time . March 11, 2022

Description

CostCertified is changing the future of one of the world’s biggest industries. We are disruptive, future-focused and totally authentic. We empower our employees to fight the mainstream and strive for total market dominance. We never settle for anything less than excellence.
 
No pressure. 
 
And we know the importance of the full customer experience. We need people with an entrepreneurial mind set, that are hardworking, creative and thrive on healthy competition and challenge. Ideally you have construction experience with a technical background but most notably, you have great customer relationship skills. 

Major Responsibilities:

  • Lead new customers through the CostCertified platform, including implementation, training and ongoing support 
  • Develop and adapt tailored onboarding plans unique to each customer 
  • Partner with Account Executives to ensure a smooth handoff by aligning on expectations and outcomes 
  • Develop and enhance processes as the business and our customer needs evolve 
  • Collaborate with the Development and Product teams to stay current on new design, product offerings and advancing technologies
  • Prioritize and provide a channel for continuous feedback and overall customer satisfaction 

Qualifications & Experience:

  • Technically confident with 3+ years in a Customer Success or Support role; experience in construction/estimating is an asset 
  • Unique ability to anticipate customer needs and deliver technical information to a non-technical audience 
  • Unwavering sense of ownership and desire to achieve excellence within the full cycle customer experience 
  • Strong internal and external relationship skills with an engaging and approachable  communication style

So, besides joining one of Calgary’s Best Ecommerce Companies, what’s in it for you?

We offer competitive compensation including a full coverage benefits program and central downtown location that includes great building amenities including a free onsite fitness facility. Mostly we want people that love to dream big dreams, crush big goals and make big things happen. 

We are located at Stephen Avenue Place - 225 7 Ave SW

We value diversity and encourage applicants of all backgrounds. We strive to come together with our ideas, experiences, perspectives and unique identities to achieve the insurmountable.


Know someone who would be a perfect fit? Let them know!